For delivery outside of Hong Kong, we ship on next business day once confirmation of payment has been received if applicable. Shipment will be using Hongkong Post services. We will provide you with a tracking number of the shipment to your email if you choose tracked shipping option.
The estimated delivery date, given by Hong Kong Post is 9-21 working days to most countries. Please understand that the delivery date is an estimate only. We have no control over the actual delivery period. Please have patience to wait for the package to arrive. Packages may require longer than the estimated date to arrive.
Please note that due to the regulation of Hongkong Post, all lithium batteries will now be taken out from outbound mail. Therefore batteries will not be included in all our products.
All item(s) are checked carefully for defects prior to shipping out to our customers. If however, there are defects or damages occurred while in transit, we will exchange the defect or damaged item(s) without charge provided you returned it back to us within 7 days of receipt. It is your responsibility to ensure that item(s) are returned in the same condition when you received it. The cost of shipping back to us however are to be borne by you. If you have received an incorrect item, please notify us as soon as possible. Please return the item(s) to us within 14 days after receiving the package. We will replace or refund you the incorrect item.